Video Library


Winning Customer Service

Winning Customer Service

Setting & Managing Expectations

Total Communication

The Power of Positivity

Treating People with Dignity & Respect

Dealing with Difficult People

The Art of Saying No

Customer Service Rep as a Bartender

No one wants to talk to a Gatekeeper

Handling a Big Mistake or Crisis

Internal Customer Service

Innovating Creative Thinking


Bennett Neiman: Chrysalis Consulting Reel