Dennis Adsit, PhD.

Dr. Dennis Adsit has been helping organizations achieve breakthrough results for over 20 years. Dennis integrates and leverages his operational experience running complex contact centers and his training in statistically-based quality tools, behavioral psychology, and change management to help organizations achieve their objectives.

He is currently working in a business development role with the KomBea Corporation, a contact center technology start-up with a revolutionary product to improve how agents in call centers interact with customers.

Before that, as an SVP for Intuit, Dr. Adsit drove dramatic change and tens of millions of dollars in benefits with his responsibility for Process Excellence and Call Centers. Prior to Intuit, he provided leadership counsel to top executives in Six Sigma quality improvement for Aon Consulting.  He lead Six Sigma improvement teams at GE Capital, Vanguard, J&J and Quest Diagnostics.  He has trained and coached hundreds of leaders on how to improve their processes and operations.

Dr. Adsit has also served on the adjunct faculty of Northeastern University’s School of Business, where he taught courses on Leadership and Human Resources Management. He has published articles over 35 academic and trade journals.